About Floem

managing organisations on floem docid 6vc1pfdosfkzta3su5jg3 what is a metering group? a metering group is a unit in which several metering points and several users can be combined a metering group can be used to manage access to the metering points it contains how do i create a metering group? in the metering group settings you can create new metering groups in the new window you can add various pieces of information such as name, description, address, etc additionally, you can manage the access in the "user access" tab how can i add metering points to a metering group? in the metering group settings, you can add metering points to a metering group select "add metering point" in the dropdown then, you can select from the available metering points in the dropdown which ones to add to the metering group who has access to a metering point / metering group? all users in a metering group have access to all metering points in the metering group however, there are different roles view & edit this role gives you full access to the metering points of the metering group view only here you can view the data of the points on the dashboards and other overview pages, but you cannot adjust any settings if an organization has access to a metering group, all members of the organization have access to the metering points in the group how can i give someone access to a metering group? the metering groups can be managed in the metering group settings select "edit" for the relevant metering group to open a new window various settings can be adjusted here to manage access, select "user access" a list is displayed with all users and the respective roles who currently have access to the metering group a new user can be added by entering and adding the e mail address of a registered floem user if an entire organization is to be granted access to the metering group, you can enter the organization id instead of an e mail address you can find the organization id in the organization settings by adding an organization, every member of the organization gains access to the metering group what do the different statuses of the metering point mean? status beschreibung online the metering point is online and sends data activating the metering point is in the process of activation recovery mode the metering point synchronizes the locally stored data with the cloud error the metering point is in an error state the error is usually rectified automatically; if the status persists for a longer period of time, please contact support disconnected the metering point has no connection to the cloud and stores the data locally disabled the metering point has been deactivated and no longer measures data initialized the start process is carried out unassigned the metering point is ready for activation virtual the metering point was configured as a virtual metering point what does the sign of a metering point mean in the metering group settings? depending on the application, it may make more sense to subtract data from individual metering points instead of adding them when calculating the totals this sign can be set individually for each metering point of the metering group in the metering group settings how can i change the license of a device? the license can be adjusted in the metering point settings there you can see the current license of the device, which you can also modify you can choose between different license models and different billing methods for load management devices, the number of available licenses for charging stations can be configured there please note that certain settings such as payment details can currently only be set once and cannot be adjusted afterwards if you still wish to make a change, please contact support