English
...
Frequently Asked Questions
About Floem

Managing Organisations on Floem

What is an Organization?

An organization on Floem is a central tool for managing users, devices, and licenses connected to CLEMAP products such as Load Management or Energy Monitor. This system is designed for businesses and workgroups that require coordinated and shared control over their activities.

For example, an organization named ElektroTech Solutions GmbH (example name) might have 10 installers who need access to all installations carried out by the company. Thanks to organizations on Floem, these installers can work more efficiently and collaboratively.

User Roles in an Organization

Within an organization on Floem, there are two main roles:

1. Administrators

  • Can manage users within the organization (add, remove, or change roles).
  • Have full access to sub-organizations, their installations, devices, and licenses.
  • Can purchase licenses in bulk for the organization.
  • Have complete access to the organization's installations and devices.
  • Can use available licenses to activate AC and DC charging stations or other CLEMAP features.

2. Members

  • Have full access to the organization's installations and devices.
  • Can use available licenses to activate AC and DC charging stations or other CLEMAP features.

Benefits of Organizations

1. Centralized User Management

With Floem, all users working for the organization can be managed in one place. Administrators can:

  • Assign specific permissions.
  • Ensure that only authorized personnel have access to devices and data.
  • Add and remove users.

2. Shared Licenses

  • Licenses can be purchased in bulk and made available to all users within the organization.
  • This eliminates the need for individual installers to purchase licenses separately and simplifies the activation process for AC and DC charging stations and other CLEMAP features.

3. Improved Collaboration

  • All members can access existing installations, making technical support and device management easier.

How to Create an Organization on Floem

Document image

  1. Log in to your Floem account.
  2. Navigate to the Organizations section.
  3. Click Create New Organization.
  4. Currently, organizations are created by the CLEMAP team. Send us the necessary details, and we will take care of it.

How to Assign Installations/Devices to an Organization

For all organization members to access an installation, the installations must be linked to the organization. This is done via metering groups and user management.

  1. Copy the Organization ID found in the Organization Settings.
  2. Go to the Metering Group Settings.
  3. Select Edit for the measurement group you want to grant the organization access to.
  4. Enter the Organization ID in the User Access section.
  5. Optional: Here, you can set whether the organization can view and edit the devices in the measurement group or only view them.
  6. Click Save.

FAQ

Can there be multiple administrators in the same organization?

Yes, multiple administrators can be assigned to ensure flexible and redundant management.

Are licenses tied to the organization or individual users?

Licenses are tied to the organization and can be used by any authorized member.

What happens if a member leaves the organization?

Administrators can remove a member from the user list. However, the licenses and devices remain associated with the organization.

Are installations visible to all organization members?

Yes, all members have access to the installations assigned to the organization.