The sensor cannot connect to the cloud (status LED flashes)

check whether the ports tcp 443, 3032, 8883 and udp 123 of the wireless router are open perform a hard reboot by pressing the reset button for more than 5 seconds (and less than 10 seconds) and wait 3 minutes some charging station models have their own dns server which may interfere with the setup process plug charging stations into the router last so that the ip address is given by the router and not by the charging station