---
title: How do I create a support ticket in the CLEMAP Support Portal?
slug: help-center/how-do-i-create-a-support-ticket-in-the-clemap-support-portal
docTags: 
createdAt: 2026-07-23T08:19:15.033Z
---

If you need technical assistance or want to report an issue, simply submit a ticket through our support portal.

## 1. Open the support portal

Open the following website in your browser:
[https://clemap-support.zammad.com](https://clemap-support.zammad.com)

## 2. One-time registration (first visit only)

With an account you can manage your tickets and view replies directly in the portal:

1. Click **"Sign in"** in the top right corner.
2. Select **"Register as a new customer"** or **"Sign up"**.
3. Enter your name and email address.
4. You will receive a confirmation email – click the link it contains.

After that, you can sign in at any time with your email address.

::Image[]{src="https://api.archbee.com/api/optimize/3Xh9z-k7HF8ThwnEZ6HI0-Z4L6hlz9ct2Gc3kUAxbA6-20250611-063818.png" size="58" width="1176" height="1522" position="center" caption="Sign-in window" darkWidth="1176" darkHeight="1522" showCaption="true"}

## 3. Create a new ticket

After signing in, click **"Create new ticket"** on the start page and fill in the form completely:

- **Name**: first and last name
- **Email address**: filled in automatically when you are signed in
- **Subject**: short summary of your request (e.g. "No connection to the charging station")
- **Message**: detailed description of the issue. If available, please also include:
  - Serial number (SExxxxxxxx)
  - Installation site
- **Attachments (optional)**: documents or screenshots

**Tip**: The more precise your description, the faster we can help you.

## 4. Submit the ticket

Click **"Submit"**. You will immediately receive an automatic confirmation email with your ticket number.

## 5. Tracking and replies

The CLEMAP support team will get back to you promptly. In the support portal you can at any time:

- check the status of your ticket
- reply to follow-up questions
- add further information or attachments

***

**CLEMAP Support Portal**: [https://clemap-support.zammad.com](https://clemap-support.zammad.com)
**Support hours**: Monday to Friday, 08:00–12:00 and 13:30–17:00 (CET/CEST)