---
title: FAQ Frequently asked question during installation
slug: help-center/faq-frequently-asked-question-during-installation
docTags: 
createdAt: 2024-03-04T13:00:09.768Z
---

[During installation, the CLEMAP product does not create a WIFI network with the name "clemapXX"](docId:1OBWsOzrq-4dO9fWz_wmw)

[The password for clemapXX WIFI network is not accepted](docId:-U6YKZeyxCqeWo2eGzju3)

[How to find a CLEMAP device on the local network](docId:04Hd4VQ74OfuNy_BdD4W2) 

[I can’t reach floem.clemap.com through my browser](docId:_Up0atmsUuhwixjkQDgf9)

[During the installation (step 2) I cannot reach 192.168.1.100:4000 via my browser](docId:0DC0-a-pn3GaQQgS6w_wM)

[During the installation (step 2) I cannot find my WIFI in the list of available networks](docId:8tqnfnYVLpAlaoJ8d6kR8)

[Ground fault circuit interrupter switches off](docId\:IuaEK5FYsF358F5XQUD6P)

[The sensor cannot connect to the cloud (status LED flashes)](docId\:J48k-CO_plII6uxgG_eQY)

[I have installed the CLEMAP product correctly and registered it on the platform, 
but the data is not accessible on floem.clemap.com](docId\:agWbAfQvJOwviyrvvo8kV)

[Charging problems with SEAT and Renault electric vehicles](docId\:LX5cde8zUUpmqj1p-9J7J) 

[How can I limit the total power of the charging stations?](docId:2j-V4_kVfF36V26xjvFyK) 

[Firewall Ports and Addresses](docId\:ZbzWZU_kWjW8QCDeZLT14)

[Information about Cascading](docId\:XFBQDh_JGU1dLbY9pBSQj) 

[How do I configure the outputs (relays) on the CLEMAP Load Management system?](docId\:sjze1pGHca2z_CQz451MD) 

[How do I create a support ticket in the CLEMAP Support Portal?](docId\:AIK2txd0vyjVDBGqLbSmN) 

**Do you have any further questions about the installation? We will be happy to answer them at **[support@clemap.com](mailto\:support@clemap.com)** or by phone +41 44 548 20 61.**